Terms & Conditions,
Privacy Policy & Returns Policy
Last updated: 31.12.25
1. About Us
This website is operated by Herbura (“we,” “us,” or “our”).
Business name: Herbura
Contact: info@herbura.co.uk
Country of operation: United Kingdom
2. Acceptance of Terms
By using this website, creating an account, or purchasing products from Herbura, you agree to these Terms & Conditions, including the Privacy Policy and Returns Policy set out below. If you do not agree, please do not use this website.
3. Eligibility
You must be at least 18 years old to place an order on this website. By completing a purchase, you confirm that you meet this requirement.
4. Products – Important Health Disclaimer
Herbura sells food supplements.
- Our products are not intended to diagnose, treat, cure or prevent any disease.
- Statements on this website have not been evaluated by the UK Medicines and Healthcare products Regulatory Agency (MHRA).
- All information provided is for general informational purposes only and does not constitute medical advice.
- Always consult a qualified healthcare professional before using supplements, particularly if you are pregnant, breastfeeding, taking medication or have a medical condition.
Use of our products is at your own risk.
5. Orders & Contract Formation
- When you place an order, you will receive an automated order confirmation email acknowledging receipt of your order.
- This confirmation does not constitute acceptance of your order.
- A legally binding contract is formed only when your order has been dispatched and you receive a dispatch confirmation email.
- We reserve the right to refuse or cancel any order, including where products are unavailable, pricing errors occur, or misuse or fraud is suspected.
6. Pricing & Payment
- All prices are displayed in pounds sterling (£) and include VAT unless stated otherwise.
- Prices may change at any time, but changes will not affect orders already confirmed.
- Payment must be made in full at the time of checkout using the available payment methods.
- Payment processing is handled securely by third-party payment providers. Herbura does not store full payment card details.
- We are not responsible for any additional charges imposed by banks or payment providers.
7. Shipping & Delivery
- Estimated delivery times are provided for guidance only and are not guaranteed.
- We are not responsible for delays caused by delivery services or events outside our reasonable control.
- Risk of loss or damage passes to you once the order has been handed over to the delivery carrier.
RETURNS & REFUNDS POLICY
8. No Refunds for Food Supplements
Due to the nature of our products:
- All Herbura products are classified as foodstuffs.
- We do not accept returns or offer refunds, in accordance with Regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which excludes sealed and perishable food products from the standard 14-day cancellation period.
- For hygiene, safety, and quality reasons, products cannot be returned once dispatched.
Please ensure all product details are reviewed carefully before placing an order.
9. Faulty or Incorrect Items – Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
If you receive an item that is:
- Faulty
- Damaged in transit
- Incorrect
- Not as described
You must notify us within 48 hours of delivery, providing clear photographic evidence. Where legally required, we will arrange a replacement or refund.
WEBSITE USE & LEGAL TERMS
10. Acceptable Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with site security or functionality
- Reproduce, copy or exploit website content without written permission
We reserve the right to suspend or terminate access where misuse is identified.
11. Intellectual Property
All content on this website, including text, images, product descriptions, branding, logos and design elements, is the property of Herbura and is protected by UK intellectual property laws. Unauthorised use is prohibited.
12. Limitation of Liability
To the fullest extent permitted by law:
- Herbura shall not be liable for indirect, incidental, or consequential losses.
- Our total liability shall not exceed the amount paid for the product giving rise to the claim.
- We are not responsible for adverse effects arising from misuse of products or failure to follow instructions or warnings.
13. Indemnity
You agree to indemnify and hold harmless Herbura against all claims, liabilities, damages, and expenses arising from your breach of these Terms or misuse of the website or products.
14. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
PRIVACY POLICY (UK GDPR)
15. Personal Data We Collect
We may collect and process the following personal data:
- Name and contact details
- Billing and delivery addresses
- Order and transaction information
- Account information (if an account is created)
- IP address and website usage data
Payment information is processed securely by third-party providers and is not stored by us.
16. How We Use Your Data
We use personal data to:
- Process and fulfil orders
- Manage customer accounts and communications
- Comply with legal and regulatory obligations
- Improve website performance and customer experience
17. Legal Basis for Processing
We process personal data on the basis of:
- Performance of a contract
- Legal obligations
- Legitimate business interests
- Consent, where applicable
18. Data Sharing
We share personal data only with trusted third parties necessary to operate our business, such as:
- Payment processors
- Delivery partners
- IT and website service providers
We do not sell or rent personal data.
19. Data Retention
Personal data is retained only for as long as necessary to meet legal, accounting and operational requirements.
20. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction or erasure
- Object to or restrict processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
21. Cookies
This website uses cookies to ensure proper functionality and improve user experience. You can manage cookie preferences through your browser settings.
22. Contact Information
For questions regarding these Terms, orders or personal data contact us: info@herbura.co.uk
